Use Cases
Conversations
Increase Case Resolution Rate
Trusted by 1,000+ Brands Globally
Why InsightArk?
- Create personalized interactions effortlessly
- Deliver targeted content based on customer journeys and behaviors to strengthen brand loyalty and drive conversions
- Manage omnichannel messages and integrate systems in one platform
- Streamline workflows with AI automation and GenAI, reducing manual work while improving service quality and operational efficiency
- Connect data silos with unified omnichannel analytics and AI-driven insights
- Make smarter decisions and drive business growth with deep, actionable intelligence
Unified Omnichannel Management That Converts Visitors into Customers
Manage all customer conversations across LINE, Messenger, Instagram, WhatsApp, and Live Chat in one unified platform. GenAI automatically generates optimized content, transforming visitors into customers through instant, quality responses.
Deliver targeted broadcasts with interactive media and gamification. With sophisticated user tagging for segmentation, businesses can reduce marketing costs while maximizing conversions.
Crafting Exceptional CX with Marketing Automation and Intelligent Engagement
Deploy chatbots instantly using diverse templates and customizable interaction flows. Capture critical touchpoints to drive registrations, bookings, and sales conversions effectively.
Design automated customer journeys that deliver personalized messages based on customer behavior and preferences, maintaining continuous engagement and strengthening brand connections.
AI-Powered Insights for Smarter Decisions and Greater Brand Value
Powered by Super 8 Copilot, InsightArk transforms conversations into actionable insights and recommendations. Optimize content strategies, generate campaigns, and identify high-value customer segments to solve business challenges while boosting team decision-making and operational impact.
Simple text or voice commands automate tasks instantly, helping businesses focus on what matters most to accelerate growth.
Powerful Features to Boost Engagement and Conversion
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Gamified Modules
Boost user interaction and follower growth with coupon management, slot machine games, and scratch cards. Invoice registration enables a seamless online-to-offline (OMO) use case, enhancing brand loyalty and driving sales conversions.
Customer Tag Management
Automatically tag customers based on source, behavior, and content engagement—eliminating manual work for more precise targeting. Filter by frequency, timing, and interaction patterns to identify high-value prospects and deliver targeted broadcasts that boost conversions while reducing marketing costs.
Source Tracking with Super Link
Create QR codes with the built-in Super Link tool to track marketing channel performance and identify follower sources, especially from physical stores or events. QR scans can also trigger chatbots or customer tagging, enabling automated marketing that strengthens follow-up campaigns and sales strategies.
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Comprehensive LINE Business Management
1. Permission Control: Multi-level access management allows flexible permission allocation by department and role, controlling message access to ensure data security and operational efficiency. 2. Customer Assignment: Bind customers to specific sales reps for dedicated service through LINE Official Account, boosting customer satisfaction and loyalty.
E-commerce Module
Deep integration with 91APP, CYBERBIZ, Shopify, and SHOPLINE connects product and customer data for omnichannel engagement that re-engages prospects and drives revenue growth. Combined with GA4 data, InsightArk automatically sends personalized messages based on browsing, cart, and checkout behaviors to guide purchase completion. LINE cart remarketing automatically reminds customers of incomplete purchases, effectively boosting conversion rates.
Unleash AI’s True Potential—Deeper Insights, Faster Workflows, Smarter Creation
Thanks to SUPER 8 Studio, managing multiple LINE accounts is effortless—we can switch between them instantly and monitor all messages from one place. Our AI chatbot handles over 30% of incoming messages, allowing our support team to focus on more meaningful customer interactions.Sharon meimaii 美賣 - 科技客服主管
Since adopting SUPER 8 Studio in September 2021, Jiu Zhen Nan has bound over 8,000 active members to its LINE Official Account within three months—representing 66% of its total LINE followers. The majority were converted directly from in-store purchases. By sending birthday credits to members, the brand successfully re-engaged dormant users and reduced its LINE block rate from 15% to just 8%.舊振南 舊振南
Previously, our promotions suffered from low engagement because customers didn’t understand how to participate—or gave up due to complex steps. Now, with a simple receipt scan, they can instantly enter a lucky draw. This convenience has greatly improved campaign engagement and led to a strong increase in average spending.Wendy 富康活力藥局 - 門市行銷副理
We run 11 stores, manage 4–5 Facebook ads at any given time, and have over 150,000 followers on LINE. Yet, our head office has just two customer service staff—who also plan our aesthetic marketing campaigns. Thanks to automated marketing from SUPER 8 Studio, we’ve saved tremendous time and manpower. Now, our staff can focus on high-level tasks while the system handles routine inquiries and drives customer engagement automatically.Abby 星采星和醫美 - 客服部經理
Over 14,000 car owners joined the two-month campaign, with gamified interactions fueling a 250% surge in engagement and a 25% boost in tire replacements during the Lunar New Year rush.Michelin 米其林輪胎 Michelin 米其林輪胎