{
  "name": "SUPER 8 Studio — InsightArk Agentic Platform",
  "description": "Agentic AI-as-a-Service platform from SUPER 8 Studio. Delivers omnichannel conversation management, AI customer-service/sales/booking agents, multi-agent orchestration, and a marketing productivity copilot. Deployable as SaaS, AWS VPC, or on-premises via STUDIO in a Box.",
  "version": "1.0.0",
  "documentationUrl": "https://no8.io/zh-tw/insightark",
  "iconUrl": "https://no8.io/hubfs/super8-favicon.png",
  "provider": {
    "organization": "SUPER 8 Studio",
    "url": "https://no8.io"
  },
  "supportedInterfaces": [
    {
      "url": "https://no8.io/zh-tw/contact",
      "protocolBinding": "HTTP+JSON",
      "protocolVersion": "0.3"
    }
  ],
  "capabilities": {
    "streaming": false,
    "pushNotifications": true,
    "extendedAgentCard": false,
    "extensions": []
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "text/plain",
    "application/json"
  ],
  "securitySchemes": {
    "contactOnboarding": {
      "type": "apiKey",
      "description": "Production API keys and agent credentials are issued per tenant after commercial onboarding. Start at https://no8.io/zh-tw/contact.",
      "in": "header",
      "name": "X-API-Key"
    }
  },
  "securityRequirements": [
    { "contactOnboarding": [] }
  ],
  "skills": [
    {
      "id": "insightark-omnichannel-conversation",
      "name": "InsightArk Omnichannel Conversation Management",
      "description": "Unified inbox and automation for LINE, Facebook Messenger, Instagram, WhatsApp, and Live Chat — with conversation analytics, themed chatbots, journey automation, broadcast messaging, and CDP integration.",
      "tags": ["omnichannel", "conversation", "inbox", "analytics", "cdp", "broadcast"],
      "examples": [
        "Route new LINE messages to the correct customer-service queue",
        "Run a Mother's Day broadcast campaign across LINE + Messenger + WhatsApp",
        "Summarize this week's conversations by intent and sentiment"
      ]
    },
    {
      "id": "messagehero-customer-service-agent",
      "name": "MessageHero Customer Service Agent",
      "description": "No-code AI customer-service agent trained on your knowledge base, supporting Claude / GPT / Gemini / GPT-OSS / DeepSeek / Llama / Mistral / Qwen. Handles intent recognition, multilingual replies, sentiment analysis, and ticket routing.",
      "tags": ["customer-service", "chatbot", "knowledge-base", "multilingual", "no-code"],
      "examples": [
        "Answer 'where is my order?' with live carrier data",
        "Escalate angry tone conversations to a human agent",
        "Reply to product FAQ in Traditional Chinese, English, and Japanese"
      ]
    },
    {
      "id": "messagehero-sales-agent",
      "name": "MessageHero Sales Agent",
      "description": "AI sales agent guiding prospects through discovery, qualification, product recommendation, objection handling, cross-sell/upsell, and CRM handoff.",
      "tags": ["sales", "lead-qualification", "recommendation", "crm", "conversion"],
      "examples": [
        "Qualify an inbound LINE enquiry and create a CRM opportunity",
        "Recommend matching SKUs based on the shopper's stated preferences",
        "Handle price objections with scripted counter-offers"
      ]
    },
    {
      "id": "messagehero-booking-agent",
      "name": "MessageHero Booking Agent",
      "description": "Conversational booking/reservation agent for appointments, restaurants, medical visits, and events. Calendar-integrated with confirmation, reminder, and rescheduling automation.",
      "tags": ["booking", "reservation", "appointment", "calendar", "reminder"],
      "examples": [
        "Book a hair-salon slot on the next available Saturday",
        "Reschedule a medical visit and send a confirmation",
        "Send 24h reminder messages for all upcoming bookings"
      ]
    },
    {
      "id": "agent-flow-orchestration",
      "name": "Agent Flow — Multi-Agent Orchestration",
      "description": "Intent-driven orchestration layer that routes a single conversation dynamically across multiple specialized agents. No-code builder, workflow automation, and shared conversation context.",
      "tags": ["orchestration", "routing", "multi-agent", "workflow", "no-code"],
      "examples": [
        "Route payment questions to the customer-service agent and upsell questions to the sales agent within one conversation",
        "Hand off a qualified lead from sales agent to a booking agent",
        "Escalate unresolved tickets to a human with full context"
      ]
    },
    {
      "id": "super-8-copilot",
      "name": "Super 8 Copilot",
      "description": "AI productivity assistant for customer support teams, marketing planners, and data analysts. Free tier available. Handles content generation, marketing planning, data analysis, conversation summarization, and sentiment analytics.",
      "tags": ["copilot", "productivity", "marketing", "content", "analytics"],
      "examples": [
        "Draft a marketing plan for a Father's Day campaign",
        "Summarize last week's customer conversations into a trend report",
        "Generate social copy variants for Facebook, Instagram, and LINE"
      ]
    }
  ]
}